How to Respond in a Tough Situation
Being in a car accident is the last thing anyone wants - but when it does
happen, there are ways of making sure that the legal and insurance issues
are handled with as little stress as possible.
- First of all - stay calm.
- If someone is injured, be sure to call for medical
- Make sure you call the police.
- Don't publicly make any statements where you either
accuse the other person of causing the accident or take all the blame
yourself. It could open you up to legal problems.
- Whatever you do, don't leave the scene until you've had
a chance to talk with the officer and you've gotten their name. It's
important to make sure that your side of the story goes on the record.
Afterward, it's a good idea to get a copy of the police report.
- Make sure you have a pre-printed copy of your insurance
information in the glove compartment, along with a camera you can use to
provide pictures for the insurance company. A disposable camera with a
flash for nighttime or interior shooting is usually best for this.
- In dealing with the other driver, make sure you get
their name, address, driver's license number and insurance information - and
that they get the same information from you.
- Also, make sure to get information from any witnesses
- Make sure you get pictures of any physical evidence of
what could have caused the accident.
- Write down pertinent details such as where the accident
took place, what the weather was like, etc.
- Once the information's exchanged, report the accident
to the insurance company immediately, even if it's not your
- Make sure you understand how you're covered, and don't
be afraid to ask the insurance company to explain the conditions of your
coverage and payments.
- Don't be afraid to seek legal advice - and don't sign
anything if you don't understand it.
- When you're using a body shop to get repairs to your
vehicle, be aware that the insurance company can recommend a shop, but you
are under no legal obligation to use its services. You have the legal right
to choose the shop to do your repairs.
- Also be aware that insurance companies sometimes try to
dictate what type of parts are used in a vehicle's repair. They might
insist that a shop not use Original Equipment Manufacturer (OEM) parts, as
they are more expensive.
You have a right to know what kind of parts are being used on your vehicle,
and to know if your insurance policy dictates what kind of parts can be used
in your car. If your policy lets you choose, you have the right to decide
- An insurance company also has the right to inspect your
vehicle, but it is not required to do so. In addition, they cannot require
you to visit one of their own claim centers.
- And finally: Make sure you learn from this accident,
but also let yourself move on from what happened. Everyone has an accident
once in a while - it's just something that happens.
Remember - Drive Safely!
Want more information on your rights? To make an appointment, call us at
562-430-3728 or make an appointment
What People Say About Us
An asset to the neighborhood! Trustworthy and Fair mechanic! If I can't do it. Gretchen's Automotive is ALWAYS my 1st call.
They were so nice here! They saw me super quickly, fixed my car up, gave me some good advice, and sent me on my way. Think I found my new mechanic in Long Beach! A+
I've been going there for years. Honest, reasonable prices and an awesome crew makes this a must for quality auto repair/maintenance.
My family has trusted Gretchen's Automotive with all of their many cars, throughout the years. They are always honest and trustworthy in their repairs. You can count on not getting ripped off here!
Great service and friendly staff! Highly recommended for all your repair needs!
Great service took my car there for an oil change and needed a few other minor things done. They suggested some maintenance things that needed done without any pressure. Quick and affordable. Great place.
I called because my tire pressure light went on. I went to 76 to put air in the tire and noticed a screw in the tire. I called Gretchen's since it is a block from my house, the guy on the phone said bring it by. His dad fixed it in moments for free. I talked to him about my tires and car...asking if they do oil changed on Mercedes- they do. Mercedes told me I needed new tires. They said I don't. Family owned local business you can trust? Doesn't get any better