Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 562-430-3728 or make an appointment online!
What People Say About Us
An asset to the neighborhood! Trustworthy and Fair mechanic! If I can't do it. Gretchen's Automotive is ALWAYS my 1st call.
They were so nice here! They saw me super quickly, fixed my car up, gave me some good advice, and sent me on my way. Think I found my new mechanic in Long Beach! A+
I've been going there for years. Honest, reasonable prices and an awesome crew makes this a must for quality auto repair/maintenance.
My family has trusted Gretchen's Automotive with all of their many cars, throughout the years. They are always honest and trustworthy in their repairs. You can count on not getting ripped off here!
Great service and friendly staff! Highly recommended for all your repair needs!
Great service took my car there for an oil change and needed a few other minor things done. They suggested some maintenance things that needed done without any pressure. Quick and affordable. Great place.
I called because my tire pressure light went on. I went to 76 to put air in the tire and noticed a screw in the tire. I called Gretchen's since it is a block from my house, the guy on the phone said bring it by. His dad fixed it in moments for free. I talked to him about my tires and car...asking if they do oil changed on Mercedes- they do. Mercedes told me I needed new tires. They said I don't. Family owned local business you can trust? Doesn't get any better